{"id":47487,"date":"2024-01-22T12:30:00","date_gmt":"2024-01-22T18:30:00","guid":{"rendered":"https:\/\/www.rosehosting.com\/blog\/?p=47487"},"modified":"2023-12-28T04:56:04","modified_gmt":"2023-12-28T10:56:04","slug":"level-3-support","status":"publish","type":"post","link":"https:\/\/www.rosehosting.com\/blog\/level-3-support\/","title":{"rendered":"What is Level 3 Support, and How Does it Help Your Online Business?"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1024\" height=\"600\" src=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/12\/level-3-support.webp\" alt=\"A level 3 support Linux administrator.\" class=\"wp-image-47591\" srcset=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/12\/level-3-support.webp 1024w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/12\/level-3-support-300x176.webp 300w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/12\/level-3-support-150x88.webp 150w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/12\/level-3-support-768x450.webp 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">Level 3 Support is the highest tier of technical support a hosting company can provide you with. Unlike level 1 or 2, level 3 support can be provided only by the most knowledgeable, skilled, and tenured professionals. Additionally, they need to have extensive knowledge of tools and resources to resolve your issue directly. <\/h6>\n\n\n\n<p>As an example, Linux hosting enables you to use free, open-source software. It is the most secure and reliable operating system and is ultimately the best hosting type for running your website. This, however, doesn\u2019t mean that everything always runs smoothly.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>Even with countless online resources available with a quick Google search, a website on a Linux server can be tricky to manage compared to its <a href=\"https:\/\/www.rosehosting.com\/blog\/linux-vs-windows\/\" target=\"_blank\" rel=\"noreferrer noopener\">Windows alternatives<\/a>. You need to either have good technical skills or the support of seasoned experts to assist you at every turn.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_66_1 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-666888537e5f4\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-666888537e5f4\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.rosehosting.com\/blog\/level-3-support\/#Why-should-you-care-about-Level-3-support-for-Linux\" title=\"Why should you care about Level 3 support for Linux?\">Why should you care about Level 3 support for Linux?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.rosehosting.com\/blog\/level-3-support\/#What-is-a-Linux-administrator\" title=\"What is a Linux administrator?\">What is a Linux administrator?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.rosehosting.com\/blog\/level-3-support\/#Choosing-the-right-Linux-support-for-your-website\" title=\"Choosing the right Linux support for your website\">Choosing the right Linux support for your website<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.rosehosting.com\/blog\/level-3-support\/#Finding-%E2%80%9CThe-One%E2%80%9D\" title=\"Finding &#8220;The One&#8221;\">Finding &#8220;The One&#8221;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.rosehosting.com\/blog\/level-3-support\/#Key-Takeaways\" title=\"Key Takeaways\">Key Takeaways<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why-should-you-care-about-Level-3-support-for-Linux\"><\/span>Why should you care about Level 3 support for Linux?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Installing updates and making changes to your server may not be easy if you lack sufficient Linux knowledge.<\/p>\n\n\n\n<p>A lack of expertise might lead you to ignore Linux-related concerns or address them haphazardly. Doing either can make your website vulnerable to attacks or result in you damaging and losing your website entirely. To avoid this, your website needs to be supported by someone who has extensive knowledge of servers. They also need experience in detecting and resolving errors, optimizing your systems for better performance, and more. Being able to mitigate risks and being proactive is why great technical support is vital to running your website.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Your Options<\/h3>\n\n\n\n<p>Getting such support can be quite hard to find, but there are several ways to have it. You can <strong>learn about Linux<\/strong>, get Linux certifications and become a Linux professional, or <strong>hire Linux administrators<\/strong> and build own support team. Finally, you can use <a href=\"https:\/\/www.rosehosting.com\/managed-vps-hosting\/\" target=\"_blank\" rel=\"noreferrer noopener\">fully managed hosting<\/a> from a web hosting provider.<\/p>\n\n\n\n<p><strong>The first two options have some heavy caveats.<\/strong> Learning about Linux and gaining experience takes years of troubleshooting issues and researching solutions. This takes a lot of time, even more so if you have never worked with a command line interface. If you don&#8217;t know what a command line interface is, then this option is not for you. <\/p>\n\n\n\n<p>Hiring your own Linux administrators and forming a team for your business is a huge undertaking. There are interviews, vetting, training, and so on. Not to mention the huge cost of paying for multiple people&#8217;s salaries so they look after your servers. Then there&#8217;s benefits, paid time off, extra paperwork&#8230; the list goes on. Having an in-house support team has mainly one upside &#8211; their familiarity with your systems. The rest is just downsides.<\/p>\n\n\n\n<p>The third option is by far the easiest to work with. Getting fully managed hosting gives you all of the benefits of a dedicated support team with none of the downsides. The cost is extremely affordable compared to hiring even one person to look after your servers. <\/p>\n\n\n\n<p>No matter what you choose, you need to remember this when choosing a managed hosting provider: <strong>not all managed support is made equal.<\/strong><\/p>\n\n\n\n<p>After all, having support that can&#8217;t help with your issue is as bad as not having any support at all.<\/p>\n\n\n\n<p>When choosing your support team, it&#8217;s key to provide your business with expert Linux administrators who can effectively attend to your needs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What-is-a-Linux-administrator\"><\/span>What is a Linux administrator?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1024\" height=\"600\" src=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/12\/linux-administrator.webp\" alt=\"What is a Linux administrator?\" class=\"wp-image-47589\" srcset=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/12\/linux-administrator.webp 1024w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/12\/linux-administrator-300x176.webp 300w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/12\/linux-administrator-150x88.webp 150w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/12\/linux-administrator-768x450.webp 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.rosehosting.com\/support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Linux administrators<\/a> are responsible for maintaining the systems and servers that keep your website running.<\/p>\n\n\n\n<p>Depending on the team&#8217;s level of expertise, they might be in charge of performing responsibilities such as troubleshooting issues, configuring software, performing setups, and optimizing the overall performance of your website. It\u2019s important to note that <strong>not all Linux administrators perform said responsibilities<\/strong>. Some might be more skilled or experienced than others. Those with more experience can resolve more issues and carry out a wider range of tasks.<\/p>\n\n\n\n<p>Linux administrators and support teams are divided into levels. These range from Level 1 support to Level 3 support or similar categories according to their skills, experience, and duties.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Level 1 support<\/h3>\n\n\n\n<p>Level 1, or L1, is assigned to support staff with little to no experience in the field.<\/p>\n\n\n\n<p>For Linux administrators, being L1 means that they have basic knowledge of Linux servers and systems. They possess some of the necessary skills, and are capable of performing basic tasks within Linux, such as restarting a service. However, they might find some tasks difficult as they don\u2019t possess the same level of expertise as Level 2 support.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Level 2 support<\/h3>\n\n\n\n<p>Level 2, or L2, on the other hand, is assigned to support staff with more skills and experience than L1 support. They are capable of handling concerns that might be too difficult for their L1 counterparts.<\/p>\n\n\n\n<p>For Linux admins, L2 means being more familiar with how Linux systems and software work and being able to resolve concerns that require a higher level of technical know-how and expertise, such as fixing an error in a configuration file. Their more robust technical skillset enables them to fix many server-related issues.<\/p>\n\n\n\n<p>If they find themselves with an issue that is too complex or out of their scope, then the issue should be handled by Level 3 support.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Level 3 support<\/h3>\n\n\n\n<p>Level 3, or L3, is assigned to support staff with the highest technical knowledge and expertise in an organization. They are regarded as experts in what they specialize in.<\/p>\n\n\n\n<p>L3 Linux administrators are considered to be the most skilled out of the bunch. Apart from being able to perform both L1 and L2 Linux administrators\u2019 tasks, they are also in charge of handling the most complex problems and making improvements to optimize the overall performance of your website. As the most knowledgeable members of a support team, they\u2019re usually reserved to handle the most critical of concerns.<\/p>\n\n\n\n<p>Knowing the extent of your Linux administrator\u2019s expertise and what they\u2019re capable of doing will help you hire the right people and give your website the right type of support it needs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Choosing-the-right-Linux-support-for-your-website\"><\/span>Choosing the right Linux support for your website<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1024\" height=\"600\" src=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/12\/best-level-3-support.webp\" alt=\"Level 1, Level 2, or Level 3 support? How to choose the right Linux administrator.\" class=\"wp-image-47590\" srcset=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/12\/best-level-3-support.webp 1024w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/12\/best-level-3-support-300x176.webp 300w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/12\/best-level-3-support-150x88.webp 150w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2023\/12\/best-level-3-support-768x450.webp 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Choosing the right hosting provider will require thorough assessment from your end. This includes your current website speed and security for example. <strong>Is your website taking a long time to load?<\/strong> You may need to get that fixed with the help of a professional.<\/p>\n\n\n\n<p>Second, <strong>how often you are met with an issue that you don&#8217;t know how to solve?<\/strong> If you often find yourself looking up an error message or if you don&#8217;t have a backup solution set up, you should definitely speak to an expert.<\/p>\n\n\n\n<p>Third, <strong>how much do you want to spend on support?<\/strong> If your budget is only a few dollars a month, then you will have to figure things out yourself. Keep in mind that in this case, you&#8217;ll be paying with your time to find solutions by yourself.  <\/p>\n\n\n\n<p>As mentioned earlier, there&#8217;s three ways to get support for your Linux server and websites. You can do it yourself, pay someone to do it for you, or you can get managed hosting. <\/p>\n\n\n\n<p>Doing it yourself costs you a lot of time and effort. <\/p>\n\n\n\n<p>Paying someone else will cost you a fortune, not to mention training and all risks associated with hiring employees. <\/p>\n\n\n\n<p>Finally, there&#8217;s <a href=\"https:\/\/www.rosehosting.com\/blog\/what-is-managed-hosting\/\">managed hosting<\/a>, which has the best blend of all benefits with almost no downsides. For that reason alone, we will be focusing mainly on managed VPS hosting from here on out. Most businesses will be comfortable spending fifty dollars per month to ensure their website is always running well and is safe from harm. <\/p>\n\n\n\n<p>Managed hosting providers give you a balance of the three points listed earlier. They can help speed up your website by optimizing your server&#8217;s software. They can solve almost any problem that you run into, whether that&#8217;s an OS issue or a configuration issue. Not to mention, the cost of managed hosting is very reasonable considering your hosting is included in the price. Let&#8217;s discuss what you get with a managed web hosting provider.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Get Managed Hosting<\/h3>\n\n\n\n<p>Subscribing to a managed hosting plan gives you access to technical support team provided by the hosting provider. This set of professionals is then tasked with assisting you with your server and website-related concerns that you&#8217;ll encounter while running your business.<\/p>\n\n\n\n<p>This option is ideal for website owners who have neither the expertise nor time to resolve said issues or vet, hire and manage their own technical support. With managed hosting, you outsource those responsibilities to the web hosting provider you choose.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Managed vs. Fully Managed<\/h4>\n\n\n\n<div class=\"wp-block-simple-alerts-for-gutenberg-alert-boxes sab-alert sab-alert-warning\" role=\"alert\">Before you subscribe to a managed hosting plan, it\u2019s vital to know that <strong>not all web hosting providers give the same level of managed support<\/strong>. Some managed support teams can only cater to a specific range of concerns, and if you want it addressed, you might have to subscribe to bigger, more expensive plans or, worse, be left hanging while your problem still isn\u2019t resolved.<\/div>\n\n\n\n<p>It&#8217;s crucial for website owners to determine whether the web hosting provider offers <a href=\"https:\/\/www.rosehosting.com\/support\/managed-hosting\/\" target=\"_blank\" rel=\"noreferrer noopener\">managed or fully managed support<\/a>. Compared to the former, fully managed support teams cater to a broader range of concerns and provide more in-depth and proactive solutions and services to keep your website in tip-top shape.<\/p>\n\n\n\n<p>When choosing between managed or fully managed hosting, double-check their services as an added precaution. Asking and getting in touch with their sales team will not only help you clarify the extent of support they\u2019re willing to give you, but also allow you to get a glimpse of the type of support you\u2019ll experience if you ever do decide to host with them.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Things to Consider<\/h4>\n\n\n\n<p>You should look into a web hosting provider\u2019s support channels &#8211; are they available only through ticket, or live chat too? Other features such as working hours, response times, and customer experiences are also important when choosing a hosting provider.<\/p>\n\n\n\n<p><strong>Multiple support channels and reachability<\/strong> are qualities a great web hosting provider must have since this gives you multiple ways to reach them. This is vital, especially if you just have a quick question not worth opening a ticket for.<\/p>\n\n\n\n<p><strong>Response Time<\/strong>, or how long it takes for support to respond to messages and resolve concerns, is another factor many website owners fail to consider when choosing technical support. Though at first glance it doesn&#8217;t sound important, choosing between a web hosting provider that responds in minutes as opposed to a provider that responds on an hourly basis can make all the difference for your website. <\/p>\n\n\n\n<p>A minute lost when contacting support can result in bad user experiences, loss in sales, and dissatisfied customers. This is crucial if you run into your site being down for example. Having to wait for an hour for support will almost certainly lead to lost revenue.<\/p>\n\n\n\n<p>The <strong>type of support <\/strong>your web hosting provider gives is another thing you should look into. Reading reviews and going on forums lets you know how web hosting providers tend to handle, escalate, and resolve your concerns. If you take note of how fast issues were resolved and how effective their solutions were, you can even determine how knowledgeable their support team is.<\/p>\n\n\n\n<p>The <strong>uptime guarantee<\/strong>, presented with a percentage, refers to how much a web hosting provider can guarantee your website stays up. This is also a good measure of how good your support team is going to be. Different hosting providers have different uptimes, and a <a href=\"https:\/\/www.rosehosting.com\/legal\/service-level-agreement\/\" target=\"_blank\" rel=\"noreferrer noopener\">higher percentage<\/a> means they pay greater attention to detail in maintaining reliable services. For good measure, be sure to compare uptimes and verify them by checking customer reviews.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Finding-%E2%80%9CThe-One%E2%80%9D\"><\/span>Finding &#8220;The One&#8221;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Choosing a web hosting provider and entrusting their support team with your business&#8217; technical concerns isn\u2019t an easy commitment to make. You need to make sure that the support team you\u2019ll be entrusting your website to are experts. They need to be able to resolve any issue that might come their way. On top of that, their goal is to optimize and keep your website secure.<\/p>\n\n\n\n<p>Here at <a href=\"https:\/\/www.rosehosting.com\/about-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">RoseHosting<\/a>, our support team consists exclusively of Level 3 support Linux Administrators with in-depth knowledge and expertise. Our team is well-versed in maintaining and optimizing Linux systems and servers. This means our clients get to experience expert-level support at all times, whenever they need it.<\/p>\n\n\n\n<p>Whichever hosting plan you decide to go with, make sure that it comes with a quality and proactive support team that will put your needs first.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Key-Takeaways\"><\/span>Key Takeaways<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>While different needs may require different kinds of technical support, one thing remains clear. <strong>To have a top-performing website, you need to have expert technical support. They need to help you strategize, resolve, and prepare for any issues that might come your way.<\/strong><\/p>\n\n\n\n<p>When choosing said support, you need to do your research. Only go for businesses that are upfront with what they can and can&#8217;t do for you. Don&#8217;t trust support teams that promise you the world and then some. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Level 3 Support is the highest tier of technical support a hosting company can provide you with. Unlike level 1 &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"What is Level 3 Support, and How Does it Help Your Online Business?\" class=\"read-more button\" href=\"https:\/\/www.rosehosting.com\/blog\/level-3-support\/#more-47487\" aria-label=\"Read more about What is Level 3 Support, and How Does it Help Your Online Business?\">Read More<\/a><\/p>\n","protected":false},"author":4,"featured_media":47591,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2071,1990],"tags":[108,1832,1991],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is Level 3 Support &amp; How Does It Help Your Online Business?<\/title>\n<meta name=\"description\" content=\"Find out the differences between Level 1, Level 2 and Level 3 support in the hosting industry and which is right for your website.\" \/>\n<meta name=\"robots\" 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